Register for our virtual forum
As retailing and technology continues to evolve at a pace we’ve never experienced before, consumers of every generation are becoming far more comfortable with the digital landscape, whilst also becoming increasingly mindful of the brands they’re advocating.
- Smart retailing is transforming every step of the customer journey; from discovery and exploration, to purchase and delivery.
- Now, more so than ever, we need to embrace technological change and underpin consumer brand experiences with smart technology and ethical and sustainable practices.
- Retail is in an age of transformation, staying ahead demands vision and clarity.
Join us for a 90 minute forum of engaging thought-leadership, delivered by a careful blend of experts from retail and brand consultancy, academia and commercial industry.
Agenda
4.00 - 4.05pm
Introduction
Andy McDonald,
Capita Experience
4.05 - 4.20pm
Generational Consumer Change
Sean Pillot de Chenecey,
Brand Positive
4.20 - 4.35pm
Elevating Service Through Technology
Dr Bethan Alexander, Course Director,
London School of Fashion
4.35 - 5.00pm
Humanising Retail
Kate Shepherd & Matt Parry, Co-Founders,
The Future Collective
5.00 - 5.20pm
The Impact of the Cost of Living Crisis
Richard Lim, CEO,
Retail Economics
5.20 - 5.30pm
Closing Summary
Matt Parry, CEO,
The Future Collective