Creating better outcomes for residents
For over 20 years, Capita has partnered with social housing providers to deliver solutions that enhance the quality of social housing and services for residents. Our goal is to help you provide safe, affordable, and sustainable homes that meet your residents' needs.
We offer a wide range of solutions to help improve the quality of your properties and the services delivered to your residents, including decarbonisation, planning and building control, and procurement support. Additionally, we manage customer communications, optimise estates, ensure building safety, and drive sustainability.
Our services streamline processes, enhance resident experiences, and ensure compliance with ever-changing regulations. Discover how we can help you achieve your goals and improve resident satisfaction.
Energy reduction
Say goodbye to energy leaks! Real-time monitoring slashes consumption and eliminates waste.
Environmental monitoring
Sustainability meets efficiency. Achieve Net Zero targets by reducing energy costs and decarbonising your buildings.
Air quality monitoring
Prioritise health and wellbeing. Automatic alerts for CO2, TVOC, and diesel particulate levels.
Leak detection
Remote long-life sensors allow for leak monitoring and water meters help identify unusual consumption.
Mould prevention
Protect people and building fabric by monitoring conditions where mould thrives.
Return on investment
We’ll provide key recommendations to help you secure a return on investment. Amid inflation and rising energy prices, Smart Buildings remain resilient and adapts to evolving needs, ensuring long-term viability.
Beat the backlog and stay compliant with building safety services.
We assess buildings for compliance, structural integrity, fire safety, and maintenance. Our lifecycle services include defect analysis, repair management, and CDM duties. We also provide expert advice on safety regulations, compliance, and risk management. Ensuring your properties are safe and well-maintained.
Key solutions:
- Advice for building legislation compliance
- Site inspections
- Structural and fire engineering appraisals
- Overseeing demolition projects
- Building surveying
- Backlog maintenance
- Asset management system
- Security audits and services
- PFI defect surveying
Seamless Out of Hours call handling from our UK-based call centres.
Powered by AWS (Amazon Web Services), Capita Contact provides advanced contact centre solutions tailored for social housing providers. Our platform helps you free up to 35% of your agents’ time, allowing them to focus on supporting vulnerable residents and handling complex cases.
Our self-service interface leverages AI to enhance your customer experience, delivering impactful and efficient services to your residents.
Key features:
- Service enquiries
- Applications and registrations
- Payments
- Notification and appointments
- Status updates
- And much more
"Capita Contact has enabled a more proactive and personalised approach to supporting our residents when they call our contact centre. Through enhancing the caller experience, we have enabled the service teams to focus on activity of a more complex nature."
Barry May, London Borough of Barnet, Assistant Director for Resident Experience & Digital
Reduce your residents’ energy bills with our fully-funded solar service.
Our innovative, capital expense-free solutions helps housing associations, councils and tenants, embrace sustainable energy without the financial burden.
Key services:
- Free installation of Green Assets
- Free maintenance
- Free upgrades
- Improved EPC ratings
- Boosting ESG credentials
- Residents save circa 20% on their annual energy bills
Expertly managing your inbound and outbound customer communications.
With our market-leading technology, we offer seamless end-to-end managed solutions for email, SMS, print, and inbound mail management. With our flexible omnichannel solution, we can integrate legacy systems and convert paper-based systems into digitally driven environments.
We help customers to deliver:
- Improved customer service: delivering communications in a channel of choice to citizens that increases engagement and enhances experience
- Decreased operating costs: streamlined automated operations improve productivity whilst driving down costs
- Consolidated secure storage: all records stored under one roof, in a secure ISO environment, saving valuable space in the office
- Business efficiency: staff resource freed to focus on core business objectives and front-line roles.
Let us help you save money on your day-to-day spending and major projects.
Our market leading procurement specialists deliver a wide range of solutions from strategic advisory and tactical projects to fully managed services. We are experts in ensuring businesses have the tool and advice to spend wisely.
Procurement delivery:
- Data analytics and bespoke BI solutions
- Full or partially managed services
- Resource augmentation
- Contract management and SRM
- De-risked savings delivery
Procurement advisory:
- Procurement diagnosis
- Business case development
- Category strategy planning
- Procurement health check
- Contract reviews
Procurement transformation:
- Org Design and Implementation
- Process and Policy Build
- Talent and development recruitment
- Technology and system optimisation
- Environmental, social and governance
Unlocking the practical and financial potential of your buildings, land and estates.
Maximise the value of your property and assets by identifying and repurposing under-performing areas, while enhancing productivity and efficiency.
Key solutions:
- Strategic asset management
- Asset optimisation
- Funding solutions
- Design and master planning
- Smart buildings
- Project and cost management
- Intelligent connectivity
- Planning consultancy
Ensuring operational resilience and regulatory compliance.
Bridge critical skills gaps with tailored, expert support that covers everything from strategic planning to project management and implementation.
Key solutions:
- Development management and local plan making
- Regeneration and master planning
- Architectural design services
- Feasibility studies
- Infrastructure delivery plans
- Design codes
- Planning performance agreements
- Planning appeals and planning enforcement
- Supplementary planning documents
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Case studies:
Edward Crouch
Market Development Director
Edward is a seasoned business development professional with experience in SMEs and the public sector. He is passionate about customer advocacy and has driven initiatives to improve access and engagement in housing and social care. Previously, he held executive roles at Worthing Borough Council, focusing on reducing the council's carbon footprint and digital transformation.