Join the webinar series with the MJ and Council Chief Executives
Digital transformation was already a key priority for local authorities but the need for change has been rapidly accelerated by the pandemic. Local authorities have new challenges to solve, they need to meet increasing demand for services and must keep up with the changing expectations from citizens in line with their consumer experiences. Digital transformation isn't going to be a silver bullet, but it will be vital in the fight to stay efficient and relevant to today's citizens.
You are invited to join the two part webinar series in partnership with The MJ, on 24th and 26th November hosted by Mike Burton, Editorial Director of The MJ.
Agenda & Speakers
Part 2: External digital transformation – The citizen experience
26th November |1:30pm – 2:30pm
The panel will discuss:
• What a best-in-class customer experience actually looks like and what citizens expect from their local authority today
• How digital transformation can improve the citizen experience
• How we need to adapt for better citizen and community engagement
• The art of the possible – what should we try to achieve and what takes priority during the pandemic
The Panellists:
• Carol Culley, Deputy Chief Executive, Manchester City Council
• Kersten England, Chief Executive, Bradford City Council
• Duncan Whitfield, Strategic Director for Finance and Governance, Southwark Council.
• Simon Freeman, Managing Director, Capita Local Public Services
Part 1: Internal digital transformation - The view from within
24th November | 1pm – 2pm
The first webinar has now taken place - make sure you're registered for part 2 here
The panel will discuss:
• What digital transformation really means within a local authority and how to manage your transformation plans while dealing with Covid
• How to best manage resources though remote working, new roles and structures
• How councils can do more with less
• Digital readiness and the software and technology that is supporting transformation
The Panellists:
• Scott Logan, Chief Executive, Basildon Council
• Susie Kemp, Chief Executive, Swindon Borough Council
• Graham Farrant, Chief Executive, Bournemouth, Christchurch and Poole Council (BCP)
• Simon Freeman, Managing Director, Capita Local Public Services
Both webinars will be chaired by:
Mike Burton, Editorial Director of The MJ
Register for both webinars here
Or use the links below to register for just one of the webinars in the series
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