Our solution is a quick, cost-effective, and sustainable way to print, post and email customer communications from any location, through the touch of a button.

With the rise of new ways and places to work, we have a significant opportunity to reinvent the workplace, create greater efficiencies and increase productivity.  Capita enables you to print and fulfil letters, forms and statements from a home or office environment, without the need to physically print or post.

We securely automate your business processes and bring you closer to your customer base by generating personalised, relevant and purposeful communications, ensuring increased security and accountability on outbound mail.

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Key Benefits

Unlock cost savings

Hybrid Mail can reduce costs by over 60% in comparison to producing and dispatching in-house. Manual processing of letters costs an average of £1.25. Hybrid Mail produces and posts your mail for just 53p.  

Increase productivity

Installation of a print driver provides an easy touch-of-a-button solution.  Releases staff resource from manual tasks of printing and stuffing envelopes.

Enhance customer experience

Using business process automation, documents are printed and mailed, or emailed, dependent on customer preference. 

Reduce carbon footprint

Hybrid Mail can substantially reduce paper wastage and consolidate your mailings, thereby reducing transportation. 

Supports remote working

Mailings can be arranged and distributed by staff, no matter where they are working from. 

Strengthen brand management

Solution is hosted on secure servers with all print files encrypted to preserve integrity and security.

Case studies


Southern Water

Southern Water’s customer contact centre was already managed by Capita, but they knew they needed to improve on their innovation and efficiency within the business. Partnering with Capita Intelligent Communications (CIC) allowed them to consolidate third party contracts into a single supplier, to deliver multichannel communications.

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When the UK was hit with the COVID-19 pandemic, restricting staff from working onsite at offices throughout the UK, by partnering with Capita Intelligent Communications (CIC), AvantiGas were able to print and despatch their communications via our Hybrid Mail solution, at the touch-of-a-button, whilst remote working.

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Capita Employee Solutions

The COVID-19 pandemic made outsourcing a priority for CES, one which Capita Intelligent Communications (CIC) could support by introducing our hybrid mail solution and enabling remote teams to continue sending consistently branded customer communications.

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Give your company the competitive edge with Hybrid Mail